Corrections and refunds

Included corrections

Each vehicle includes one preference correction before publication, such as different wording, a different supplied photo, or a different feature order. Our factual, spelling, rendering, or callout errors are fixed without using that preference correction. A new vehicle, new photography, or a substantially different creative direction may require a new order.

Request changes from the vehicle page or Messages, or email outreach@ridereveal.com. Describe the issue and reference the vehicle. Do not approve publication until the presentation is right.

Refund rules

Before production planning starts: cancel a vehicle for a full $9.99 refund.

If we cannot deliver the promised package or fix our error: full refund for that vehicle. If no first preview is provided within seven calendar days after usable inputs and factual approval, through no delay of yours, you may cancel for a full refund.

After publication: preference changes do not qualify for a refund. We still fix our errors, or refund the affected vehicle if we cannot. Request a refund within 30 days of payment; rights that cannot lawfully be limited still apply.

Approved refunds return to the original payment method. We do not deduct a customer refund fee. A refunded vehicle’s hosted presentation is withdrawn. Orders declined before production under the acceptable use policy receive a full refund. Stripe processing fees, if retained by Stripe, are a separate business expense.